[woh]

From what I read on the service bulletin, there was manufacturing that caused contamination in the ball valve and they identified about 5100 affected engines, so my guess is that not all of them have the issue and the part was not redesigned and the supplier (hopefully) found the issue and corrected it.

Thanks for the reply. I'm getting mine replaced tomorrow for my '22 GWS2. I had a hard time choosing the all new hurricane engine vs the ol' trusty hemi....and it looks like I chose wrong.

 

[Docdave]

From what I read on the service bulletin, there was manufacturing that caused contamination in the ball valve and they identified about 5100 affected engines, so my guess is that not all of them have the issue and the part was not redesigned and the supplier (hopefully) found the issue and corrected it.

@Saltydog
While Im not doubting your information the issue on this forum and other forums remains that some people have had them replaced 2-3 times. Usually due to the overheating issue from even the first time then the possibility and some have had it happen is the head gasket goes and the moto detonates. even the engineers and the mechanics/tech at the proving grounds are replacing almost every component one piece at a time in the Hurricane trying to figure this all out. They have also been performing full engine swaps and testing to figure it out.

I have a question to anyone here that has either a new Wagoneer or one that has had the thermostat replaced. Are they are still loosing some coolant and or if new or not does the small coolant reservoir bubbles when the vehicle is HOT?
thanks!

 

[Saltydog]

@Saltydog
While Im not doubting your information the issue on this forum and other forums remains that some people have had them replaced 2-3 times. Usually due to the overheating issue from even the first time then the possibility and some have had it happen is the head gasket goes and the moto detonates. even the engineers and the mechanics/tech at the proving grounds are replacing almost every component one piece at a time in the Hurricane trying to figure this all out. They have also been performing full engine swaps and testing to figure it out.

I have a question to anyone here that has either a new Wagoneer or one that has had the thermostat replaced. Are they are still loosing some coolant and or if new or not does the small coolant reservoir bubbles when the vehicle is HOT?
thanks!

That is good info, I would guess that once it overheats there will be so many other issues afterwards and not all mechanics are the same, so additional problems could be intruduced that had nothing to do with the failed thermostat. Again just a possiblity.

 

[darrin]

tldonegan
I have a 2023 Carbide 2 as well, and with 17000 this happened to mine in June. They replaced the thermostat and it took about a couple of weeks to go by before the coolant smell went away. One moth or so after the smell came back and the reservoir is bubbling. With that the coolant was low and there are no leaks, so it is going somewhere, and most likely in the motor. So PLEASE keep an eye on that. I have had it in two more times and the dealership cant figure it out, so as of today there is a field engineer from Jeep visiting the dealership to see if they can figure it out. All indicators from technicians outside, and engineers outside of Jeep, have said its a blown head gasket.
You have to stay on this and dont settle for BS answers. I love the vehicle overall but this is scary when motor issues arise and it doesn't bode well for longevity. We will see what happens and if there is not satisfaction to my liking and comfort then a buy back will be implemented.

Same thing with mine. PM me and I’ll share my attorney’s info.

 

[darrin]

@Saltydog
While Im not doubting your information the issue on this forum and other forums remains that some people have had them replaced 2-3 times. Usually due to the overheating issue from even the first time then the possibility and some have had it happen is the head gasket goes and the moto detonates. even the engineers and the mechanics/tech at the proving grounds are replacing almost every component one piece at a time in the Hurricane trying to figure this all out. They have also been performing full engine swaps and testing to figure it out.

I have a question to anyone here that has either a new Wagoneer or one that has had the thermostat replaced. Are they are still loosing some coolant and or if new or not does the small coolant reservoir bubbles when the vehicle is HOT?
thanks!

I am still loosing coolant and have white smoke (heavy condensation) exiting the exhaust sometimes. Dealership keeps telling me nothing wrong field tech keeps telling me nothing is wrong. This is why I ended up hiring an attorney

 

[Millis1]

I have a 2022 GW3 and got a hot engine notification while driving on the Southwest Freeway (Sugar Land, TX) in 5'o'clock traffic. Engine died and had the SUV towed to the dealership. After two weeks at the dealership, I am still waiting for formal approval from MOPAR to the dealership to replace the engine. I have been told the head gasket was penetrated and all chambers had less than required compression. Personally, I can not believe that Jeep and MOPAR have not set up a communication team to contact every person that bought a car with this engine to personally tell them to get the thermostat changed immediately. Someone is going to get hurt in this process. Just my two cents......

 

[smcadx]

Unfortunately I can believe they don’t have a plan. They are banking on customers giving up, waiting out warranty to expire, or just telling you to F’ off when cornered….sounds like you may need attorneys to get involved.

I don’t recommend a class action suit, the only winners in those are lawyers…file a personal suit for breach of contract, which their attorneys are going to say that …”we reserve the right to change provisions of the contract”….especially when it may cost them money.

This thread is scaring me, hopefully the thermostat recall for mine was complied with.

 

[22DragnWagn]

Unfortunately I can believe they don’t have a plan. They are banking on customers giving up, waiting out warranty to expire, or just telling you to F’ off when cornered….sounds like you may need attorneys to get involved.

I don’t recommend a class action suit, the only winners in those are lawyers…file a personal suit for breach of contract, which their attorneys are going to say that …”we reserve the right to change provisions of the contract”….especially when it may cost them money.

This thread is scaring me, hopefully the thermostat recall for mine was complied with.

You should be scared! I have a family and wasn’t willing to risky their or my safety. Took our first road trip today and had zero worry that the vehicle would overheat and seize on the highway. Phenomenal vehicle but don’t miss the drama with the service department, douche service manager, and the opening of STAR cases and waiting on a response from Stellantis.

 

[Saltydog]

AS bad as all this can sound, this is a fourm with mostly complaints. I was a member of the Yukon/Tahoe fourm and from reading the daily posts, I would have never bought one based on how many 5.3 & 6.2 were failing and leaving customers stranded. We have a 21(41Kmiles) with the 5.3 and it never gave one issue. All that to say, fourms can be scary and any car from any manufacturer can have issues.

I will be clear, I am not suggesting that Jeep is innocent with some of their practices and lack of quality control. They definitely have much room for improvement, really FCA/Stilantis has room for improvment.

 

[smcadx]

The UC-5 Issue aside , fortunately I have not had an any mechanical issues. Hearing some of the responses, glad that I haven’t. I still don’t blame the vehicle, it’s the total negligence of the dealers and Stellanntis in customer care…as predicted in 2021 when the merger happened. Hopefully that can be undone with some American Investors…he’ll…back to Daimler/Benz would be much improvement….at least quality control would improve.

My issue was cosmetic but lack of quality by both dealer and Stellantis……still waiting for coming up on five months now to get a owners manual binder kit. Yes an owners manual……$115K vehicle and they ont spare $25 for an owners manual binder? Again not the vehicle, and also remember I have the “selling “ dealer and “servicing” dealer….two totally different mindsets and locations. Servicing dealer is great and told me about the thermostat recall. UC-5 issue was worked and recall was completed as part of UC issue. UC problem took three weeks but seems to be fine now.

 

[22DragnWagn]

The UC-5 Issue aside , fortunately I have not had an any mechanical issues. Hearing some of the responses, glad that I haven’t. I still don’t blame the vehicle, it’s the total negligence of the dealers and Stellanntis in customer care…as predicted in 2021 when the merger happened. Hopefully that can be undone with some American Investors…he’ll…back to Daimler/Benz would be much improvement….at least quality control would improve.

My issue was cosmetic but lack of quality by both dealer and Stellantis……still waiting for coming up on five months now to get a owners manual binder kit. Yes an owners manual……$115K vehicle and they ont spare $25 for an owners manual binder? Again not the vehicle, and also remember I have the “selling “ dealer and “servicing” dealer….two totally different mindsets and locations. Servicing dealer is great and told me about the thermostat recall. UC-5 issue was worked and recall was completed as part of UC issue. UC problem took three weeks but seems to be fine now.

I believe I have two owners manual-black binders. You pay for shipping and I’ll send one to you. On vacation now but can mail upon return on the 9th. I can’t imagine shipping would be more than $10 in the states.

 

[rick_tracs]

I am not sure if this is the right place for this ,if not my bad. We bought a 23 s111 in oct of 23, on our way from canada to nashville tn. it suffered an engine failure on august 21 /24. Roadside assistance kept switching us back and forth between canadian and US call centers for 2 hours , each saying it was the others responsibility . They finally agreed to send a tow truck but only to tow it back to the town we had just left which didn't have a wagoneer dealer or a functioning web site and no one would pick up the phone either. After waiting 3.5 hours on the side of I 24 the tow arrived only to tell us that the nearest dealer would not be able to repair it anyway. I paid to have it towed to nashville as we had reservations there and couldn't cancel them (we tried). The dealer in nashville (Freeland DJC) tried to diagnose the problem but could not get clear instruction from Jeep and were left with zero communication from Jeep for 3 weeks. It was suggested that we should rent a vehicle to continue our vacation , but no one would say if we would be compensated. We rented a GM product to return home just to find out that we had to pay an additional fee for not returning the rental to Nashville. After 3weeks we found out the wagoneer needed a complete engine replacement which wouldn't be available until after oct 6 24. So far my expenses have been 850 for the tow 800 car rental 1800 destination charge , and another 2500 for the rental once we returned home. To date we have not received any reimbursement for our out of pocket expense or even a loaner so we don't have to pay for a rental. This is not what I expected when I purchased a 6 figure vehicle. We have no idea if or when it will be fixed.

 

[HomeJamesInc]

I am not sure if this is the right place for this ,if not my bad. We bought a 23 s111 in oct of 23, on our way from canada to nashville tn. it suffered an engine failure on august 21 /24. Roadside assistance kept switching us back and forth between canadian and US call centers for 2 hours , each saying it was the others responsibility . They finally agreed to send a tow truck but only to tow it back to the town we had just left which didn't have a wagoneer dealer or a functioning web site and no one would pick up the phone either. After waiting 3.5 hours on the side of I 24 the tow arrived only to tell us that the nearest dealer would not be able to repair it anyway. I paid to have it towed to nashville as we had reservations there and couldn't cancel them (we tried). The dealer in nashville (Freeland DJC) tried to diagnose the problem but could not get clear instruction from Jeep and were left with zero communication from Jeep for 3 weeks. It was suggested that we should rent a vehicle to continue our vacation , but no one would say if we would be compensated. We rented a GM product to return home just to find out that we had to pay an additional fee for not returning the rental to Nashville. After 3weeks we found out the wagoneer needed a complete engine replacement which wouldn't be available until after oct 6 24. So far my expenses have been 850 for the tow 800 car rental 1800 destination charge , and another 2500 for the rental once we returned home. To date we have not received any reimbursement for our out of pocket expense or even a loaner so we don't have to pay for a rental. This is not what I expected when I purchased a 6 figure vehicle. We have no idea if or when it will be fixed.

Have an attorney write up a request letter. Honestly, it doesn't matter if it's a Mitsubishi Mirage. If it's in warranty, you have recourse.

 

[ricg222]

Adding my issue here. I own a 2023 WAGONEER L Series 3. Overheating issue, had it towed into the dealership. TWO days later they finally told me it’s a bad thermostat that needs replacing. They can’t give me an ETA on the part but say it’s back-ordered and have asked Enterprise to call me to get a rental car. I’m worried how long this will go on and that even after a fix I’ll continue to have problems with it, i.e., I’ll be nervous to take it on longer road trips for fear of the thermostat issue randomly happening again in the middle of nowhere….

 

[LegalBrief]

@rlbc82 welcome to the love hate relationship.
Thermostat will show up, but alias these trucks have lots of issues. No economical way out at this point- totally sucks and FCA cares less..

 

[smcadx]

Whe you say Rental, the dealer told you Enterprise? If so, then sounds like at least one dealer is stepping up to the plate. I find it weird that the re designed thermostat is so difficult to get. I will give the benefit of the doubt that production line models After the recall have the redesigned part. If you read the “end of the world” apocalypse Y/T videos, and production lines slowing down…..there should be plenty of extra “new design” thermostats waiting for lines to restart…. Sounds pretty simple to me.

RICG…..funny you should mention about middle of nowhere…..part of my point I started eluding to in earlier posts. This is a perfect opportunity to bring this up and let readers know, that the scenario I bring up wasn’t just me.

Should you decide to take on a trip, although I would not recommend it. Stellantis will use that as ammunition in a law suit, alleging that you knowingly took a vehicle that had a mechanical issue and exposed it to further damage and will try to deny warranty claim….wrong or right, I could see their attorneys trying that angle, even though it was assured by dealer that it was safe to operate.

If you take anywhere, even down to the corner market, make sure you have the owners manual and any documentation from dealer of safe operation. By OM, I mean the physical copy, not the online one. You don’t want to be caught in the as you say….”middle of nowhere” and not be able to access warranty claim service phone numbers, because you can’t get a Wi-Fi signal or cell phone reception.

Hopefully, I don’t have these issues, and my thermostat recall took. I at least know that there is a possibility of this happening, even if the ad thermostat was never known about to begin with. I had a 03 Durango with radiator internal explosion and cracked head on other vehicles. Needless to say, I am sometimes overly attentive to cooling system issue. I have actually refused to purchase vehicles without a actual temperature gauge.

 

[smcadx]

@rlbc82 welcome to the love hate relationship.
Thermostat will show up, but alias these trucks have lots of issues. No economical way out at this point- totally sucks and FCA cares less..

For this style scenario, I actually think FCA would care at at least acknowledge and make attempts to remedy.. my guess is when Stellantis stepepped in, they got greedy and arrogant nd the typical big company syndrome got worse. US customers probably predicted this downfall, and hopefully someone preferably US based investors can bring it back to the mainland. If I had a winning PowerBall ticket, I would make a play if nothing else to bring back to the US…Even Canada production wound be a decent start!

 

[rick_tracs]

Have an attorney write up a request letter. Honestly, it doesn't matter if it's a Mitsubishi Mirage. If it's in warranty, you have recourse.

I 'm thinking of going public with the media on this , possibly expose stellantis for who they are and how they treat customers.

 

[smcadx]

I love that plan…..just make sure you stay objective and to the facts….corporate lawyers have a nasty reputation of trying to slant to their benefit as turn a negative review, or SM attention into lawsuits against reviewers…..

I can tell you it didn’t work for my selling dealer in getting my owners manual. They never even did a follow up rebuttal on their Google Maps review to try and even acknowledge the problem! SM reviews, no matter how bad they are, don’t have quite the same bite as they used to. The shad businesses are going to keep their shady practices whether it’s a car dealer, manufacturer, retail establishment, bad product quality, pair of jeans. I do, however totally support your initiative.

With such a widespread negligence and total failure to even provide the most basic customer service, the only way to get real attention is letters from lawyers, with very expensive words and paragraphs that can cost them a lot to read. They ar probably banking on most people just letting it go and giving up the fight. The fact that although major presence and sales, they are probably trying to hide behind their countries laws and hoping that the situation resolves itself or customers give up.

Sorry, not shooting your plan down , and hopefully the SM and “investigative reporters can help. Need to go to visual media as I.in local news affiliate, if nothing else a more widespread audience!

 

[raidrman]

HAPPY ENDING
My 2022 Wagoneer seized the motor in July 2024. The dealer connected me with Wagoneer Client Services. The dealer did not have a loaner available and Client Services reserved a full-size SUV for me with Enterprise. I had to pay for it but they agreed to reimburse me (I had emails confirming everything). The dealer advised me that the 5.7 was on backorder. Client Services searched throughout the US and found a long block at another dealer. It was shipped 2 days later. My dealer was unable to work on my vehicle for 2 weeks due to their backlog of work. After 31 days my Wagoneer was returned to me. 14 days later, I received the reimbursement check for the rental car ($2,197). Lastly, they gave me a Mopar MultiCare package N/C. Throughout the whole ordeal they called every 2-3 days with updates. I was very impressed with the service.
Wagoneer Client Services (844) 378-0597