I just drove 4 hours to NYC, used google maps through carplay, but it still glitched every 5-10 mins and I had to constantly hit the touch screen to get back to carplay to see my directions. I still have the open ticket but nothing from them yet. I’m planning to call again when I get back.
I had my system software updated at the dealer last week and so far it has been fairly stable. Nav reset itself today briefly on a drive but that’s compared to 5 or 6 times within 30 minutes before the software update by the dealer.
I found out I was on basically the original system software and had never received an OTA update. Turns out, according to one of the technical service bulletins, not receiving OTA updates was one of the issues the dealer-installed update was supposed to solve.
Hoping it remains stable and that I’ll now receive future OTA updates. Time will tell.
In case helpful to others, the two TSBs I was given were 08-194-22 and 08-160-23. The latter was a USB manual update because it couldn’t get OTA. I know that may not be the same issue for everyone but hopefully it helps someone. Also for what it’s worth, my TomTom version says something like May 2021 which was bothering me until I noticed another line that said the map version was updated in July 2023. I also noticed on the system that it says map updates are biannual.
For me, the only thing that helped at all was going to the dealer. I like my dealership service department mostly because I’ve known the people working the desks for years. But the Wagoneer Certified setup hasn’t really lived up to expectations. For example, they first tried to send me to another dealer that had a 1.5 month waiting list. And the loaner I got was the tiniest cheapest Nissan Rogue that felt like I was in a toy. Luckily it was only one overnight but certainly wasn’t the “appropriate comparable vehicle” promised by Wagoneer Certified. I don’t blame the dealer who helped me - it was more than I got elsewhere. But if I had been stuck with it in the shop for multiple days/weeks, I wouldn’t have been too happy.
Long post, but maybe something useful in here for someone. Thanks
