[JL2001]

Anyone have screenshots of the 10 promises? I’m thinking of bringing a lawsuit for unfair and deceptive advertising, among other things unique to my vehicle. The service is atrocious. I’ve kept records of everything and if the vehicle is not bought back (they started the buyback process this week), I’ll be bringing suit. $100k+ to be treated so poorly is a shame. It’s real money.

 

[atxatxatx]

I had pretty low expectations as I've owned a number of Wranglers before, a Gladiator and a WK2 Grand Cherokee, but with the Wagoneer ownership in no way are my local dealers ready or willing to rise up for luxury car customers. Zero investment by a large dealership family in their dealerships, it's a different market and customer. When the dealership only has a 2017 patriot with rusty wheels - body damage and mismatched tires plus tire pressures being complete out of wack and also wanting to charge a usage fee directly to me while the grand Wagoneer is in for warranty work with a open case number, that loaner is going to turnoff people more. I'm living in a pretty wealthy part of the country and a lot of families don't have time to play games with these dealers, and most of all they can afford to just dump the Wagoneer never to return as a customer. Jeep really needed a Lexus style model to open separate dealerships with extreme focus on customer experience, I know the pandemic messed things up also - but it's just not good enough. I know there are a lot of happy owners which is great, but one has to worry about the long term longevity of the Wagoneer brand if they don't sell and retain enough of them, customer retention being the great challenge.

 

[JamesJ]

I had pretty low expectations as I've owned a number of Wranglers before, a Gladiator and a WK2 Grand Cherokee, but with the Wagoneer ownership in no way are my local dealers ready or willing to rise up for luxury car customers. Zero investment by a large dealership family in their dealerships, it's a different market and customer. When the dealership only has a 2017 patriot with rusty wheels - body damage and mismatched tires plus tire pressures being complete out of wack and also wanting to charge a usage fee directly to me while the grand Wagoneer is in for warranty work with a open case number, that loaner is going to turnoff people more. I'm living in a pretty wealthy part of the country and a lot of families don't have time to play games with these dealers, and most of all they can afford to just dump the Wagoneer never to return as a customer. Jeep really needed a Lexus style model to open separate dealerships with extreme focus on customer experience, I know the pandemic messed things up also - but it's just not good enough. I know there are a lot of happy owners which is great, but one has to worry about the long term longevity of the Wagoneer brand if they don't sell and retain enough of them, customer retention being the great challenge.

I love the concept of the vehicle and I’m not overly concerned about value retention. If everything functioned as it should, I’d be satisfied. I understand that it’s a new model and, on the face of it, I don’t have a major issue of working with them while they work out the kinks…if they would just uphold their service commitments. All of it lumped together though, it’s more time consuming than I care to deal with.

 

[JamesJ]

I received an email that they’re still diagnosing. I responded to ask if they would extend the rental reimbursement, which they originally agreed to pay for until this coming Monday, but I haven’t received a response. Should I just go pick it up from the dealer and proceed with an attorney? I don’t see this resolving well.