[Toadman]

Hello, have a Grand Wagoneer Series III and have a little over 10K miles on it.

At a little over 2K miles started to vibrate. All stock wheels and tires.

First tried rotate and balancing tires, no change. Then went to dealership for front end alignment, no change. Then dealership said it needed a new wheel and tire, so $1700.00 later, and still have the same vibration as before, no change.

Been at the dealership now for 45 days and no answers.

Wagoneer tells me they are going to Goodyear to get them to pay for a new set of tires but the dealership took the wheels and tires from another Grand Wagoneer and installed them on ours with no change to the vibration.

Dealership will not even return my calls now for a status update.

Anyone here experiencing this with the stock set up?

Are there any known fixes for this?

Insane to spend $120K on a vehicle that no one can fix with only 10K miles!!!

 

[Lft128]

I experienced the same issues on my Grand Wagoneer series I. From the day it left the dealership there was a vibration at speeds above 65 mph. It felt to me as if it was a tire balancing issue. I took it into the dealership they balanced the tires sent it back out to me with no change. After the third visit to the dealership I told them I was taking the car to a high end tire and wheel shop for diagnosis. The third party shop determined on their road force balancer that the Goodyear tires were no good and would not balance. I had the tire shop send the info to the dealer and the dealer put a new set of Goodyear tires on the vehicle at the dealership. When I picked up the car thinking my problems had been solved to no avail, the vibration issues were still the same. I took the car with the new Goodyear’s back to the third party shop and again their road force balancer determined that the Goodyear tires were not good and able to be balanced. At this point with much frustration, I had the tire shop put Michelin defender Ltx M/S tires on the vehicle and all of my problems were solved. The car rides like it is floating on a cloud at Highway speeds. I took the invoice and balancing paper work to the dealership and they reimbursed me for the Michelin tires. My assessment of the situation is that the Goodyear tires that are on the Grand Wagoneers are junk, and don’t belong on a vehicle of this caliber.

 

[RobTX]

Ours too plus technology/sensor failure issues. Currently in the shop for the same issues for the 4th time (and well over 30 days total).

 

[Toadman]

Thank you sooo much for your reply Lft128!!!! That is great news to hear that there is a viable fix for this!!!! Love the truck but cannot deal with the vibration! Really appreciate this more than you know!

 

[manolomoses]

Thank you sooo much for your reply Lft128!!!! That is great news to hear that there is a viable fix for this!!!! Love the truck but cannot deal with the vibration! Really appreciate this more than you know!

Hello Toadman, thank you posting the issue with your Wagoneer. I am currently dealing with the same issue. I just got my car back yesterday and as soon as I hit the Highway I still feel the vibration. This is my second time at the shop. I read the reply someone left on your post fixing the issue. Were youable to have the issue fixed removing the Goodyear tires to another brand?

 

[Toadman]

Yeah, Wagoneer Client Services so far has not authorized a new set of tires.

 

[summitcarsmatt]

390 miles in, dealing with the same issue. Wagoneer Client Services hasn't helped at all (not sure what the point of this service is). The dealer says it's fine. I ran over to Discount Tire, and purchased a set of Michelin LTX Defenders... problem is magically gone. Like LFT128 said, my GW now rides as it should. I think the Goodyear Eagle Touring that Jeep is using, are bad tires. I know it's ridiculous to have to do this, however, I can't ride around with a vibration on a brand new car.

 

[Toad]

Has anyone hear back from FCA or Stellantis on their Lemon Law Claim yet?

They finally put a set of new Pirelli tires on ours and the vibration is exactly the same!

Been at the dealership now over three months!

Just wondering if anyone has gotten any further with their Lemon Law claim??

 

[YHC]

I am having same issues with vibration and also steering wheel locking. I have had my Waggoner towed twice in last two months. Once it gets to dealership after a day or so they say they can’t find any problem. I’m not sure how long they plan to keep it this time since it has already been a week.

 

[RobTX]

Has anyone hear back from FCA or Stellantis on their Lemon Law Claim yet?

They finally put a set of new Pirelli tires on ours and the vibration is exactly the same!

Been at the dealership now over three months!

Just wondering if anyone has gotten any further with their Lemon Law claim??

I am having same issues with vibration and also steering wheel locking. I have had my Waggoner towed twice in last two months. Once it gets to dealership after a day or so they say they can’t find any problem. I’m not sure how long they plan to keep it this time since it has already been a week.

Same issues. Pending lemon law started this summer. Has anyone had a response from Wagoneer or the State? If you are in Texas, please PM me. I would like to get your attorney's information and share mine. The more the merrier

 

[Toad]

I will check with my attorney too and see if we can all get together on this!

Thanks so much for your response!!

 

[manolomoses]

I continue to have the same. My Wagoner vibrates above 65 miles a hour. Taken the car 3 times to the dealership. First try they aligned the front san back end, second try changed 3 tires, on the third try changed all 4 tires. My shitty situation is that the night after picking up the car from the service dept after the first repair and lady texting on the phone hit my car on the back. Nothing major as only the hitch cover got dinged. I decided to file a police report, which looking back now maybe I shouldn't . Now the the dealership has informed my Jeep claim manager the root cause for the car vibrations was due to the accident. This is obviously now a good excuse tohang onto. I'm currently emailing documents to Jeep informing them the accident happened after the first repair. Even the loaners they provided me have the same fucking issue. I'm being informed that they can't compensate me anymore for the total of 3 weeks the cars has not been in use while sitting at the service dept. They want me to try a fourth time to see if they can fix the issues yet If they don't the Jeep claim rep states there's not much they can do. I need some fucking help and advise. At this point should I reach a lawyer?

 

[RobTX]

I continue to have the same. My Wagoner vibrates above 65 miles a hour. Taken the car 3 times to the dealership. First try they aligned the front san back end, second try changed 3 tires, on the third try changed all 4 tires. My shitty situation is that the night after picking up the car from the service dept after the first repair and lady texting on the phone hit my car on the back. Nothing major as only the hitch cover got dinged. I decided to file a police report, which looking back now maybe I shouldn't . Now the the dealership has informed my Jeep claim manager the root cause for the car vibrations was due to the accident. This is obviously now a good excuse tohang onto. I'm currently emailing documents to Jeep informing them the accident happened after the first repair. Even the loaners they provided me have the same fucking issue. I'm being informed that they can't compensate me anymore for the total of 3 weeks the cars has not been in use while sitting at the service dept. They want me to try a fourth time to see if they can fix the issues yet If they don't the Jeep claim rep states there's not much they can do. I need some fucking help and advise. At this point should I reach a lawyer?

I feel for you. We have a video of the service guy on a test drive admitting to feeling the vibration so bad it was in the passenger seat at highway speeds, but now we are at a standoff because they recanted and are saying miraculously, there is no vibration. Our attorney is working up other things far beyond just Lemon Law at this point. So it's parked at the dealership indefinitely, and I have had no loaner or rental for months.

As such, I personally think you're in a MUCH better position than most of us. Regardless of who is really responsible, someone is now going to be forced to pay for it to be fixed - Wagoneer or the person that hit your car. I would definitely get an attorney and then let the insurance company fight with Wagoneer to determine fault and get the vibration resolved. Just my two cents. Oh, and I also suggest you document every single interaction with them regardless of how small. I'm also happy to testify about our experience and the shaking in the loaner we got.