[WagoneerCxSvc]

Ours is now in the shop. Today is the fourth day without the car. We have no idea how long they’ll have it.

We're happy to provide additional support to you through the servicing process, Matt. Feel free to message us your VIN and we can assist further.

Steph
Wagoneer Client Services

 

[LegalBrief]

Hi,

There is a brand new Telematics update TSB 08-184-22 - (telematics is how Uconnect talks)

It's a 70-minute update.. and they are other new control module new updates, mine took 9 different updates about 9 hours in all, including a just-released transmission rough shift TSB 22-048-22

 

[mrmanishs]

Yap did that update and I still can't stream to front row. Keep being told there's a uconnect sw update coming. I've not gotten one dealer or ota update since April!

 

[aubreymarrazzo]

Hi everybody. Any updates on these issues? We purchased our 2022 Jeep Wagoneer June 25th. I drove it home, got out, opened the rear door and pushed the button to put the seat forward and it was broken. I immediately took the vehicle back to the dealership. Two men, who I believe thought I didn’t know how to put the seat forward, tugged, pulled, pushed, hit the seat and finally said “well, I guess you’re right, it doesn’t work”. Service was closed, it was a Friday so they asked me to come back Monday morning. Over the weekend, the uconnect never worked. It worked intermittently over the next few months with constant radio resets. When I took the vehicle to the dealership and explained this, they said “well, we’re glad you got it working”…. It has never worked the way it was described it would when we purchased. In addition, where one of the tvs attach, there is a piece there that was falling off when we bought it. They ordered that piece and they fixed it when they “fixed” the seat the first time. I took the car home, the seat broke again in a day or two, I took it back, they ordered a whole new seat assembly. A week or so later, the assembly arrived. On install they broke something, ordered the part and asked that I bring it back in two weeks for them to fix that too. Throughout all of the visits the Uconnect never worked properly. No sound, screens won’t play in the back, won’t display up front, front passenger doesn’t work. The dealership explains that they do not know how to fix it. I discover the radio reset from these forums, again that works from time to time.…. We were able to get it to work about 10% of the time. When I explained this to the dealership, they say they can’t do anything if it working when I bring it in. Flash forward a few weeks…. I came home from the grocery store, had some bags in the front passenger seat. I walk around the car, open the door, retrieve the bags and take them to my kitchen. When I came back to the car, the front passenger door will not close. I try again and again and again…. Nothing. I call the dealership, they say call wagoneer services…. Wagoneer services has to call a tow truck because I can’t take it to the dealership with the passenger door hanging open and they said no when I offered to bungee the door of my new $60k car closed. It sits at the dealership for weeks, a new door mechanism is ordered, the car is returned. Uconnect issues still not resolved. On October 14th, the rear screens suddenly will no longer turn on. I go through All the troubleshooting that has worked for no sound or no picture display (but screens were always on)…. Nothing works. I contact Wagoneer Services first because of my terrible experience so far with the dealership and specifically the uconnect. Wagoneer says to call the dealership. I call the dealership, they state they do not have a loaner for us, they aren’t sure when they will have a loaner and they say they will call when they do. I call everyday, no change in status. On October 26th, still no loaner for us, my family brought an extra car up from SC for us to use so we can take our new wagoneer to the dealership for them to keep and diagnose and hopefully fix. When I called to tell them I was coming to drop the car off, the dealership tried to refuse to take my car insisting they didn’t have a loaner. I told them I didn’t care about a loaner, I dropped it off for repair on that day. After more week we were told a new head unit had been ordered and would be delivered on November 7th and they would install and return the car to me that day. I called on November 7th and they informed me it would not be delivered until November 14th, and they would fix it and return it to me that day. We are approaching end of day on November 14th. I reached out this morning, no one has called me back or messaged me from the dealership. Wagoneer services returned my call to tell me they show the part will not be delivered until the 16th. I forgot to mention, a buyback was requested. Wagoneer denied it. Buyer beware. I love that car. I have immense regret over not leaving it on the lot that first afternoon when it was broken , on June 25th. I should have walked away at that moment. Since June 25th, the dealership has had our new car for over 60 days. We have taken their loaner on 2 vacations and cancelled a 3rd because the drive was too long for the kids. Again, buyer beware. In the vent wagoneer makes this right, I am happy to return here and share that wonderful news. I have little faith this is going to change. We are exploring our options with our state lemon law…. Because as many of you have stated, we paid for it, it should work or be resolved.

 

[mrmanishs]

At least they ordered a new unit. They won't even get me a new unit, please keep us updated. Also if it helps any, ask wagoneer to pay for the 60 days in service. They usually compensate something. Not equivalent to the headaches but it's something

 

[WagoneerCxSvc]

Hi everybody. Any updates on these issues? We purchased our 2022 Jeep Wagoneer June 25th. I drove it home, got out, opened the rear door and pushed the button to put the seat forward and it was broken. I immediately took the vehicle back to the dealership. Two men, who I believe thought I didn’t know how to put the seat forward, tugged, pulled, pushed, hit the seat and finally said “well, I guess you’re right, it doesn’t work”. Service was closed, it was a Friday so they asked me to come back Monday morning. Over the weekend, the uconnect never worked. It worked intermittently over the next few months with constant radio resets. When I took the vehicle to the dealership and explained this, they said “well, we’re glad you got it working”…. It has never worked the way it was described it would when we purchased. In addition, where one of the tvs attach, there is a piece there that was falling off when we bought it. They ordered that piece and they fixed it when they “fixed” the seat the first time. I took the car home, the seat broke again in a day or two, I took it back, they ordered a whole new seat assembly. A week or so later, the assembly arrived. On install they broke something, ordered the part and asked that I bring it back in two weeks for them to fix that too. Throughout all of the visits the Uconnect never worked properly. No sound, screens won’t play in the back, won’t display up front, front passenger doesn’t work. The dealership explains that they do not know how to fix it. I discover the radio reset from these forums, again that works from time to time.…. We were able to get it to work about 10% of the time. When I explained this to the dealership, they say they can’t do anything if it working when I bring it in. Flash forward a few weeks…. I came home from the grocery store, had some bags in the front passenger seat. I walk around the car, open the door, retrieve the bags and take them to my kitchen. When I came back to the car, the front passenger door will not close. I try again and again and again…. Nothing. I call the dealership, they say call wagoneer services…. Wagoneer services has to call a tow truck because I can’t take it to the dealership with the passenger door hanging open and they said no when I offered to bungee the door of my new $60k car closed. It sits at the dealership for weeks, a new door mechanism is ordered, the car is returned. Uconnect issues still not resolved. On October 14th, the rear screens suddenly will no longer turn on. I go through All the troubleshooting that has worked for no sound or no picture display (but screens were always on)…. Nothing works. I contact Wagoneer Services first because of my terrible experience so far with the dealership and specifically the uconnect. Wagoneer says to call the dealership. I call the dealership, they state they do not have a loaner for us, they aren’t sure when they will have a loaner and they say they will call when they do. I call everyday, no change in status. On October 26th, still no loaner for us, my family brought an extra car up from SC for us to use so we can take our new wagoneer to the dealership for them to keep and diagnose and hopefully fix. When I called to tell them I was coming to drop the car off, the dealership tried to refuse to take my car insisting they didn’t have a loaner. I told them I didn’t care about a loaner, I dropped it off for repair on that day. After more week we were told a new head unit had been ordered and would be delivered on November 7th and they would install and return the car to me that day. I called on November 7th and they informed me it would not be delivered until November 14th, and they would fix it and return it to me that day. We are approaching end of day on November 14th. I reached out this morning, no one has called me back or messaged me from the dealership. Wagoneer services returned my call to tell me they show the part will not be delivered until the 16th. I forgot to mention, a buyback was requested. Wagoneer denied it. Buyer beware. I love that car. I have immense regret over not leaving it on the lot that first afternoon when it was broken , on June 25th. I should have walked away at that moment. Since June 25th, the dealership has had our new car for over 60 days. We have taken their loaner on 2 vacations and cancelled a 3rd because the drive was too long for the kids. Again, buyer beware. In the vent wagoneer makes this right, I am happy to return here and share that wonderful news. I have little faith this is going to change. We are exploring our options with our state lemon law…. Because as many of you have stated, we paid for it, it should work or be resolved.

We regret to hear this has been your experience, aubreymarrazzo

Our team is available via private message to take a further look into your case if you need additional support. You can PM your case number or VIN at your convenience.

Steph
Wagoneer Client Services

 

[Matt]

Well ours is doing it again. Same issue. The infotainment screen is glitching again. Last time it was in the shop for a week. I don’t think they did anything. We need a car that works. For 100k plus this “Grand” Wagoneer is a Grand ripoff.

 

[WagoneerCxSvc]

Well ours is doing it again. Same issue. The infotainment screen is glitching again. Last time it was in the shop for a week. I don’t think they did anything. We need a car that works. For 100k plus this “Grand” Wagoneer is a Grand ripoff.

Hi Matt,

I'm sorry this isn't resolved for you! If you're returning to your servicing dealer, our team is available via private message if you would like a case escalated for additional support.

Steph
Wagoneer Client Services

 

[Matt]

Hi Matt,

I'm sorry this isn't resolved for you! If you're returning to your servicing dealer, our team is available via private message if you would like a case escalated for additional support.

Steph
Wagoneer Client Services

The vehicle is completely possessed. It even threw the head rests down on my kids heads while we were driving.The dealership has agreed to replace the unit. They ordered one but said it wouldn’t be here until January 5. They wanted to make an appointment on January 16 for us to bring the piece of junk in. So that would be an entire month where the car is parked. I said that was unacceptable and that they need to put in the unit as soon as it arrives. We’re afraid to drive it and they will not give us a loaner. If Jeep is trying to be a luxury brand, they are failing beyond belief. I will NEVER buy another Jeep product and I can’t wait to get rid of this junk product. This is, by far, the worst vehicle I have ever purchased. We have had the car for about 3 months and for a month a week it has either been in the shop or parked. And the service is terrible. The dealership is North Point Jeep in Winston-Salem. I’ll be glad to provide the VIN via private message.

 

[LegalBrief]

Sorry to hear of this.. your touch screen has a software gremlin (it’s one of the TSB). It causes it to think it’s being pressed when it’s not. (I.e., the screen isn’t connecting correctly). Sounds like the update didn’t fix it? Did they try to do the TSB update?

Given the holidays and storms January 5 seems reasonable. Maybe the dealership could do your work on the 6th if asked nicely?

the only dealers with loaners are the premier, it’s a huge problem in some areas.

don’t give up, it’s a great truck.

 

[sojourner75]

Hi all -

Came across this post while searching Google for answers to our Chrysler Pacifica with the same UConnect / Fire TV theater packages issues.

The Fire TV theater packages with the 2022 Pacificas have been an abject disaster, too. No audio, screen displays not working / unavailable, etc... / you name it....

I believe there are plenty of us to go around (Wagoneer, Pacifica, etc.) to join in on a class action lawsuit and get compensated / resolutions for the problems we've dealt with on these theater packages for which we paid a premium.

I could use a couple of hands to help organize the effort.

Please PM me if you're interested in discussing next steps / organizing. If you happen to be a lawyer, it'd be good to have your input as well.


Thanks,
Brendan

 

[oliviadmay]

Came across this thread when trying to figure out all of our issues with the UConnect theater and passenger screens in our new Wagoneer. So completely disappointed to see that this issue has happened to many. Has anyone found a fix? Any shops that can fix? We get everything from green box of doom as my kids call it, to no response from screens so we bought a HDMI cable to see if that works and nothing. The other day while taking a longer drive the whole radio was unresponsive when we tried to turn the music down. It was so bizarre. Love the vehicle but all these issues within the first weeks has me second guessing all the features we bought it for.

 

[Matt]

Hi all -

Came across this post while searching Google for answers to our Chrysler Pacifica with the same UConnect / Fire TV theater packages issues.

The Fire TV theater packages with the 2022 Pacificas have been an abject disaster, too. No audio, screen displays not working / unavailable, etc... / you name it....

I believe there are plenty of us to go around (Wagoneer, Pacifica, etc.) to join in on a class action lawsuit and get compensated / resolutions for the problems we've dealt with on these theater packages for which we paid a premium.

I could use a couple of hands to help organize the effort.

Please PM me if you're interested in discussing next steps / organizing. If you happen to be a lawyer, it'd be good to have your input as well.


Thanks,
Brendan

Hi Brendan,

Don’t know the first thing about this but I’m willing to help. This is wrong and should be quickly righted.

 

[LegalBrief]

U need the hotspot active then to connect each screen to the hotspot .. you have activate settings under entertainment.

U have to make sure nothing touches the screens (like ur cell phone or wallet).

Once it works in your drive way your 90% .. then it’s up to cell signal

Don’t give up awesome truck! Just charged up 8k ft in a blizzard.. frigging tank

 

[Matt]

U need the hotspot active then to connect each screen to the hotspot .. you have activate settings under entertainment.

U have to make sure nothing touches the screens (like ur cell phone or wallet).

Once it works in your drive way your 90% .. then it’s up to cell signal

Don’t give up awesome truck! Just charged up 8k ft in a blizzard.. frigging tank

When your “awesome truck” tries to attack its own occupants by throwing the headrests down randomly, what do you do? Do you work for Jeep?

 

[LegalBrief]

You don’t push the button above your head!

If u hate it so bad sell it! Then go buy a Range Rover.. talk about a pile of headaches!

 

[Ruby Wagoneer]

I also am having these issues with my GW.. can’t view rear screens and also can’t listen to rear screens audio on main system.

 

[LegalBrief]

There are setting under entertainment, if it's set the wrong way it doesn't work on the front screen. I can't recall what I had to turn on or off.

The first step was getting them to work in the rear, I finally color-coded the remotes.

The Right side always worked, but then once I got the Left on.. it took some playing to get the choices on the front screen. Once the rears work, you can select one or the other rear screen on the front. The audio (so you can hear it), once Amazon is playing, is from the front upper Media screen).

We found headsets work best, either blue tooth (which you then have to charge - not the best) or wired, which we now leave in the rear seat divider.

Did 5.5 hours in the snowstorm last week, and everyone was happy.

 

[WagoneerCxSvc]

Came across this thread when trying to figure out all of our issues with the UConnect theater and passenger screens in our new Wagoneer. So completely disappointed to see that this issue has happened to many. Has anyone found a fix? Any shops that can fix? We get everything from green box of doom as my kids call it, to no response from screens so we bought a HDMI cable to see if that works and nothing. The other day while taking a longer drive the whole radio was unresponsive when we tried to turn the music down. It was so bizarre. Love the vehicle but all these issues within the first weeks has me second guessing all the features we bought it for.

Hi oliviadmay,

Sorry this has been your experience with the infotainment system! You are always welcome to PM our team anytime to discuss your concerns for assistance and we can check for any internal resources to address these symptoms.

Steph
Wagoneer Client Services

 

[WagoneerCxSvc]

I also am having these issues with my GW.. can’t view rear screens and also can’t listen to rear screens audio on main system.

Hi Ruby Wagoneer,

@LegalBrief added some helpful tips in the thread that may assist in improving your experience. However, please feel free to PM us anytime you'd like additional support and we're happy to give a hand.

Steph
Wagoneer Client Services