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Ours is now in the shop. Today is the fourth day without the car. We have no idea how long they’ll have it.
We're happy to provide additional support to you through the servicing process, Matt. Feel free to message us your VIN and we can assist further.

Steph
Wagoneer Client Services
 

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Hi,

There is a brand new Telematics update TSB 08-184-22 - (telematics is how Uconnect talks)

It's a 70-minute update.. and they are other new control module new updates, mine took 9 different updates about 9 hours in all, including a just-released transmission rough shift TSB 22-048-22
 

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Hi everybody. Any updates on these issues? We purchased our 2022 Jeep Wagoneer June 25th. I drove it home, got out, opened the rear door and pushed the button to put the seat forward and it was broken. I immediately took the vehicle back to the dealership. Two men, who I believe thought I didn’t know how to put the seat forward, tugged, pulled, pushed, hit the seat and finally said “well, I guess you’re right, it doesn’t work”. Service was closed, it was a Friday so they asked me to come back Monday morning. Over the weekend, the uconnect never worked. It worked intermittently over the next few months with constant radio resets. When I took the vehicle to the dealership and explained this, they said “well, we’re glad you got it working”…. It has never worked the way it was described it would when we purchased. In addition, where one of the tvs attach, there is a piece there that was falling off when we bought it. They ordered that piece and they fixed it when they “fixed” the seat the first time. I took the car home, the seat broke again in a day or two, I took it back, they ordered a whole new seat assembly. A week or so later, the assembly arrived. On install they broke something, ordered the part and asked that I bring it back in two weeks for them to fix that too. Throughout all of the visits the Uconnect never worked properly. No sound, screens won’t play in the back, won’t display up front, front passenger doesn’t work. The dealership explains that they do not know how to fix it. I discover the radio reset from these forums, again that works from time to time.…. We were able to get it to work about 10% of the time. When I explained this to the dealership, they say they can’t do anything if it working when I bring it in. Flash forward a few weeks…. I came home from the grocery store, had some bags in the front passenger seat. I walk around the car, open the door, retrieve the bags and take them to my kitchen. When I came back to the car, the front passenger door will not close. I try again and again and again…. Nothing. I call the dealership, they say call wagoneer services…. Wagoneer services has to call a tow truck because I can’t take it to the dealership with the passenger door hanging open and they said no when I offered to bungee the door of my new $60k car closed. It sits at the dealership for weeks, a new door mechanism is ordered, the car is returned. Uconnect issues still not resolved. On October 14th, the rear screens suddenly will no longer turn on. I go through All the troubleshooting that has worked for no sound or no picture display (but screens were always on)…. Nothing works. I contact Wagoneer Services first because of my terrible experience so far with the dealership and specifically the uconnect. Wagoneer says to call the dealership. I call the dealership, they state they do not have a loaner for us, they aren’t sure when they will have a loaner and they say they will call when they do. I call everyday, no change in status. On October 26th, still no loaner for us, my family brought an extra car up from SC for us to use so we can take our new wagoneer to the dealership for them to keep and diagnose and hopefully fix. When I called to tell them I was coming to drop the car off, the dealership tried to refuse to take my car insisting they didn’t have a loaner. I told them I didn’t care about a loaner, I dropped it off for repair on that day. After more week we were told a new head unit had been ordered and would be delivered on November 7th and they would install and return the car to me that day. I called on November 7th and they informed me it would not be delivered until November 14th, and they would fix it and return it to me that day. We are approaching end of day on November 14th. I reached out this morning, no one has called me back or messaged me from the dealership. Wagoneer services returned my call to tell me they show the part will not be delivered until the 16th. I forgot to mention, a buyback was requested. Wagoneer denied it. Buyer beware. I love that car. I have immense regret over not leaving it on the lot that first afternoon when it was broken , on June 25th. I should have walked away at that moment. Since June 25th, the dealership has had our new car for over 60 days. We have taken their loaner on 2 vacations and cancelled a 3rd because the drive was too long for the kids. Again, buyer beware. In the vent wagoneer makes this right, I am happy to return here and share that wonderful news. I have little faith this is going to change. We are exploring our options with our state lemon law…. Because as many of you have stated, we paid for it, it should work or be resolved.
 

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At least they ordered a new unit. They won't even get me a new unit, please keep us updated. Also if it helps any, ask wagoneer to pay for the 60 days in service. They usually compensate something. Not equivalent to the headaches but it's something
 

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Hi everybody. Any updates on these issues? We purchased our 2022 Jeep Wagoneer June 25th. I drove it home, got out, opened the rear door and pushed the button to put the seat forward and it was broken. I immediately took the vehicle back to the dealership. Two men, who I believe thought I didn’t know how to put the seat forward, tugged, pulled, pushed, hit the seat and finally said “well, I guess you’re right, it doesn’t work”. Service was closed, it was a Friday so they asked me to come back Monday morning. Over the weekend, the uconnect never worked. It worked intermittently over the next few months with constant radio resets. When I took the vehicle to the dealership and explained this, they said “well, we’re glad you got it working”…. It has never worked the way it was described it would when we purchased. In addition, where one of the tvs attach, there is a piece there that was falling off when we bought it. They ordered that piece and they fixed it when they “fixed” the seat the first time. I took the car home, the seat broke again in a day or two, I took it back, they ordered a whole new seat assembly. A week or so later, the assembly arrived. On install they broke something, ordered the part and asked that I bring it back in two weeks for them to fix that too. Throughout all of the visits the Uconnect never worked properly. No sound, screens won’t play in the back, won’t display up front, front passenger doesn’t work. The dealership explains that they do not know how to fix it. I discover the radio reset from these forums, again that works from time to time.…. We were able to get it to work about 10% of the time. When I explained this to the dealership, they say they can’t do anything if it working when I bring it in. Flash forward a few weeks…. I came home from the grocery store, had some bags in the front passenger seat. I walk around the car, open the door, retrieve the bags and take them to my kitchen. When I came back to the car, the front passenger door will not close. I try again and again and again…. Nothing. I call the dealership, they say call wagoneer services…. Wagoneer services has to call a tow truck because I can’t take it to the dealership with the passenger door hanging open and they said no when I offered to bungee the door of my new $60k car closed. It sits at the dealership for weeks, a new door mechanism is ordered, the car is returned. Uconnect issues still not resolved. On October 14th, the rear screens suddenly will no longer turn on. I go through All the troubleshooting that has worked for no sound or no picture display (but screens were always on)…. Nothing works. I contact Wagoneer Services first because of my terrible experience so far with the dealership and specifically the uconnect. Wagoneer says to call the dealership. I call the dealership, they state they do not have a loaner for us, they aren’t sure when they will have a loaner and they say they will call when they do. I call everyday, no change in status. On October 26th, still no loaner for us, my family brought an extra car up from SC for us to use so we can take our new wagoneer to the dealership for them to keep and diagnose and hopefully fix. When I called to tell them I was coming to drop the car off, the dealership tried to refuse to take my car insisting they didn’t have a loaner. I told them I didn’t care about a loaner, I dropped it off for repair on that day. After more week we were told a new head unit had been ordered and would be delivered on November 7th and they would install and return the car to me that day. I called on November 7th and they informed me it would not be delivered until November 14th, and they would fix it and return it to me that day. We are approaching end of day on November 14th. I reached out this morning, no one has called me back or messaged me from the dealership. Wagoneer services returned my call to tell me they show the part will not be delivered until the 16th. I forgot to mention, a buyback was requested. Wagoneer denied it. Buyer beware. I love that car. I have immense regret over not leaving it on the lot that first afternoon when it was broken , on June 25th. I should have walked away at that moment. Since June 25th, the dealership has had our new car for over 60 days. We have taken their loaner on 2 vacations and cancelled a 3rd because the drive was too long for the kids. Again, buyer beware. In the vent wagoneer makes this right, I am happy to return here and share that wonderful news. I have little faith this is going to change. We are exploring our options with our state lemon law…. Because as many of you have stated, we paid for it, it should work or be resolved.
We regret to hear this has been your experience, aubreymarrazzo

Our team is available via private message to take a further look into your case if you need additional support. You can PM your case number or VIN at your convenience.

Steph
Wagoneer Client Services
 

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Well ours is doing it again. Same issue. The infotainment screen is glitching again. Last time it was in the shop for a week. I don’t think they did anything. We need a car that works. For 100k plus this “Grand” Wagoneer is a Grand ripoff.
 

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Well ours is doing it again. Same issue. The infotainment screen is glitching again. Last time it was in the shop for a week. I don’t think they did anything. We need a car that works. For 100k plus this “Grand” Wagoneer is a Grand ripoff.
Hi Matt,

I'm sorry this isn't resolved for you! If you're returning to your servicing dealer, our team is available via private message if you would like a case escalated for additional support.

Steph
Wagoneer Client Services
 
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