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We are running into several issues with our rear entertainment system on our Wagoneer Series III. I summarized the major things below. I was wondering if anyone else has run into these issues and if they have resolved them in some way.

1. No Sound for Rear Entertainment Screens -- We are not able to get the sound to play through the car speakers for the content playing on the rear entertainment screens. We click 'Listen' on the Media screen for rear entertainment, but no sound. I have also gone into sources and selected listen to the rear screen 1 or 2. Only way to get sound is plug in headphones.

2. USB video content only recognized on one screen -- I plugged in a usb flash drive to the 'rear' usb. The content/videos recognize on the passenger rear screen, but not on the driver side rear screen. Same flash drive worked in our 2019 Pacifica. Also when trying to mirror it says device not capable of mirroring to both screens.

Thanks!
 

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We are running into several issues with our rear entertainment system on our Wagoneer Series III. I summarized the major things below. I was wondering if anyone else has run into these issues and if they have resolved them in some way.

1. No Sound for Rear Entertainment Screens -- We are not able to get the sound to play through the car speakers for the content playing on the rear entertainment screens. We click 'Listen' on the Media screen for rear entertainment, but no sound. I have also gone into sources and selected listen to the rear screen 1 or 2. Only way to get sound is plug in headphones.

2. USB video content only recognized on one screen -- I plugged in a usb flash drive to the 'rear' usb. The content/videos recognize on the passenger rear screen, but not on the driver side rear screen. Same flash drive worked in our 2019 Pacifica. Also when trying to mirror it says device not capable of mirroring to both screens.

Thanks!
Hi mjk7458,
We're sorry to hear you're experiencing these concerns with your infotainment system! If you'd like to send us a PM, we'd be happy to discuss further to determine how we may best assist.

Sarah
WagoneerCxSvc
 

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Hi mjk7458,
We're sorry to hear you're experiencing these concerns with your infotainment system! If you'd like to send us a PM, we'd be happy to discuss further to determine how we may best assist.

Sarah
WagoneerCxSvc
We have this same issue with rear entertainment … also sometimes the passenger screen doesn’t turn on unless you turn car completely off and let it reset. We have also had the driver seat heat controls just not work also.
 

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Same Issue with our Wagoneer. It's currently @ the dealer for that issue and a few others. Supposedly going to be addressed in an update. If you go to Vehicle > Settings > Reset > Restart Radio > the controls should come back, but this is a nuisance every time and should not be happening on a 100K vehicle.
 

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We have this same issue with rear entertainment … also sometimes the passenger screen doesn’t turn on unless you turn car completely off and let it reset. We have also had the driver seat heat controls just not work also.
Same Issue with our Wagoneer. It's currently @ the dealer for that issue and a few others. Supposedly going to be addressed in an update. If you go to Vehicle > Settings > Reset > Restart Radio > the controls should come back, but this is a nuisance every time and should not be happening on a 100K vehicle.
Hi @Nicholea01 and @Zadream,
If you'd each like to send us a PM as well, we'd be happy to assist further with these concerns.

Sarah
WagoneerCxSvc
 
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