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Thank you for this information. That makes sense...we are in the "In Transit" status so it sounds like the dealer may have the best tracking information. Thank you for your response!
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Ours was "In Transit" for about two weeks before it was actually in transit. I believe - although I do not know for sure - that they will tell you that it is in transit even when it is at a storage facility waiting to leave. GW Client Services should be able to tell you if it has or has not left the storage facility.
Until it leaves the storage facility, our dealer was fairly useless in terms of updates or delivery estimates. The estimate our dealer originally gave us was for the end of February ... and they pushed that back every two weeks until I stopped asking them and discovered GW Client Services.
That said, when it actually left the facility, our dealer's delivery estimate was pretty much spot on. Meanwhile, GW Client Services sent us an email after we'd taken delivery apologizing that they didn't have an update for us, and would update us on where the vehicle was soon.
Not dogging on GW Client Services. I have found them pleasant and genuinely helpful. I just don't think they have access to information on when the vehicle actually leaves the storage facility, like maybe there are (at least) two different systems.
Make sure to check the windshield when you take delivery. I have found the distortion easier to see - and show the dealer - while standing just outside the driver door and looking toward the center, especially with objects in the distance rather than very near. Also, execute a few very hard left / right turns at low speed, to make sure that particular issue (grinding noise and a skipping with the rear tires) doesn't impact your vehicle.
Sorry guys, but I just walked into the dealer and bought exactly what I wanted last night. It took some research and driving around at a bunch of different dealers, but once I figured out what I wanted, I just went in and bought it. So far, so good!
What is Wagoneer Client Services? How do you contact them?
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We ordered ours on December 30, 2021 and received it on April 23, 2022.
Special customer service group set up by Stellantis / Jeep for Wagoneer owners.
I do not know if the forum will allow me to post links, but I will try here: Wagoneer Client Services - Premium SUV Customer Service
If the link doesn't work, you can Google "wagoneer client services" and it should be the first hit returned. It's a Jeep website and you should 100% read through it, as it explains all of the amenities you get simply for being a Wagoneer owner. It will also give you information on how to get in contact with them.
I do know that some of the Wagoneer Client Services team members are on this forum board. They may even respond to you here directly. Very helpful people in my experience.
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1 Posts
Nothing but problems , battery , screens , door locks , 4 wheel drive, been in shop 5 times total of a month , told me to wait for updates , is getting worst , updates are causing more problems , now sensors will not go off when alarm comes on . running boards inconsistent....
You must have gotten a lemon. Mine has been problem free. 6k miles and everything is great.
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1 Posts
Bought a wagoneer 3 series off showroom floor in April. Great ride. Lots of room. Traded in an Escalade. Then the problems- 4x4 low engages automatically and will not shift out. All screens go blank. Active lane management quits. Radio is constantly buffering. Cannot keep Bluetooth phone connected. Traction control lights come on for no reason. 3000 miles. 5 days in shop. Always something going crazy. Trading it in and going back to GM. That way I only have to go to garage for scheduled maintenance.
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26 Posts
Ordered Wagoneer L 5/20/22
series 2
off road
conv package
premium package
second row seating package
was supposed to ship in Oct, then Nov, then Dec. Found out Dec 13 isn’t even being built until supposedly Jan 30. I am in contact now with client services trying to find out of it is really going to be built or just go buy something else.
series 2
off road
conv package
premium package
second row seating package
was supposed to ship in Oct, then Nov, then Dec. Found out Dec 13 isn’t even being built until supposedly Jan 30. I am in contact now with client services trying to find out of it is really going to be built or just go buy something else.
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23 Posts
Howdy from New Mexico!
Wagoneer Series I 4x4 Hemi V8
River Rock/ Sea Salt
w/ tow package
Ordered Jan. 10th
VIN assigned!
Dealer say 12-15 weeks until delivery
Wagoneer Series I 4x4 Hemi V8
River Rock/ Sea Salt
w/ tow package
Ordered Jan. 10th
VIN assigned!
Dealer say 12-15 weeks until delivery
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26 Posts
Cliente services a joke. My dealer is giving me accurate information and they are always behind. Brass at Jeep needs a kick in the nuts. Ridiculous they can’t get client services same info my dealer gets. Poor management.
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53 Posts
Just found this forum. Ordered in late November, just got a note that my Wagoneer Carbide is now in KZLD state.
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53 Posts
Got the text that the Wagoneer has shipped.
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23 Posts
Just moved to scheduled for production date here on Feb. 10th. Maybe another month?
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1 Posts
Order placed. Coming over from a 2021 Yukon XL. I have had 5 Yukons/Suburbans in a row, 30 months, 100k each time. Hoping this will be equally as reliable. Excited for something new.
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6 Posts
Order placed today and I am getting excited as I have been following this and other forum news for awhile. I had been deciding between a Jeep Grand Cherokee L Overland and a Wagoneer. I got 7% off invoice on a 2023 Series 1, with added Convenience and Premium groups.
What dealership was willing to do 7 off invoice I would love to use them.
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6 Posts
I’m going with Southern in Norfolk Va, who has been my dealer for my last purchase. They also do the lifetime oil changes and state inspection plus have an enterprise rental on site just in case for loaners. They actually started with no discount but I did some emailing to get prices from some Northern Va dealerships and they price matched finally.
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