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My wife and I accepted delivery of a GW Obsidian Series on 1/29/2022. We loved the styling and luxury of the GW and were initially very happy with the purchase.
On 2/23/2022, less than one month into ownership, my wife was traveling on a residential street when she hit a medium sized pot hole. The vehicle immediately lit up several warning lights (ABS, traction control, etc.) as well as the check engine light. Upon pressing the brakes, my wife quickly realized that there were no brakes, the pedal travelled to the floor. Luckily traffic was very light and she was able to coast through a round-about into a school parking lot and get the vehicle stopped. She immediately shut down and re-started the car. While the check engine light remained on, she did have brakes again. We immediately scheduled to have the car brought to the dealer via the Concierge Service. Upon arrival at the dealer, it appears no one had notified the dealer she was on her way. We eventually got the car into service. As the local Enterprise Rental Car (apparently our dealer has a relationship with them to provide loaner vehicles) had no cars available, we were give a Wagoneer off the sales floor. The dealer had the vehicle from 2/23-2/25. They checked several codes, did an update and replaced the battery.
On 3/5/22 my wife and I were traveling on the interstate and I hit a medium sized pothole while traveling at approximately 65 mph. Immediately the car triggered multiple warning lights, the check engine light and again the brake pedal travelled to the floor. Imagine piloting a 6000 pound plus vehicle down I-25 in Denver and having zero brakes. Thankfully traffic was very light, I was able to get over several lanes of traffic and exit the freeway and coast to a stop. If traffic had been heavy or backed up, we surely would have been involved in a serious accident. Upon shutdown and re-start, the check engine light remained on, however, the brakes began working again.
On 3/7/22 I dropped the vehicle off at the dealer. This time Enterprise Rental Car had only one vehicle available, a two door Dodge Challenger GT. Enterprise stated that when something bigger came in I could trade the Challenger in for it. We drove the Challenger for a few days, however, it was just too small for our family and on 3/11/22 we contacted Enterprise and they were able to give us a Chrysler Pacifica minivan.
As of this post, today, 6/8/22, we still do not have our GW back. The dealer and the Concierge reach out occasionally and tell us that they have ordered parts, or that parts are in or that they discovered a new problem. It has now been over three consecutive months without our GW. No one at the Concierge Service has offered to make a car payment and we are driving a 50K minivan instead of a 100K luxury vehicle. While our first Wagoneer Concierge was receptive and helpful, she quit and our new Concierge is pretty much worthless, generally just repeating whatever the Dealer Service Department tells them. I really believe that they have no clue what triggered the brake failure and my wife is terrified of driving the vehicle. Additionally, looking at the GW app on my phone, it appears they have also driven the GW at least 900-1000 miles (I do not have the exact mileage when we dropped it off on 3/7, however, when it was picked up on 2/25 it only had 1348 miles on it and it now has 2778 miles on it)
Backtracking slightly to late April, we did file Lemon Law paperwork via an attorney with Jeep/Chrysler/Mopar/Stellantis and on 6/6/22 they responded and offered us $6000.00 for our troubles. For a luxury car and a company with aspirations of competing with Lincoln and Cadillac I feel this settlement is woefully unacceptable and it this point would like to see them buy the car back.
Sorry for the rant, my wife and I are just unbelievably frustrated with the whole ownership experience at this point!
On 2/23/2022, less than one month into ownership, my wife was traveling on a residential street when she hit a medium sized pot hole. The vehicle immediately lit up several warning lights (ABS, traction control, etc.) as well as the check engine light. Upon pressing the brakes, my wife quickly realized that there were no brakes, the pedal travelled to the floor. Luckily traffic was very light and she was able to coast through a round-about into a school parking lot and get the vehicle stopped. She immediately shut down and re-started the car. While the check engine light remained on, she did have brakes again. We immediately scheduled to have the car brought to the dealer via the Concierge Service. Upon arrival at the dealer, it appears no one had notified the dealer she was on her way. We eventually got the car into service. As the local Enterprise Rental Car (apparently our dealer has a relationship with them to provide loaner vehicles) had no cars available, we were give a Wagoneer off the sales floor. The dealer had the vehicle from 2/23-2/25. They checked several codes, did an update and replaced the battery.
On 3/5/22 my wife and I were traveling on the interstate and I hit a medium sized pothole while traveling at approximately 65 mph. Immediately the car triggered multiple warning lights, the check engine light and again the brake pedal travelled to the floor. Imagine piloting a 6000 pound plus vehicle down I-25 in Denver and having zero brakes. Thankfully traffic was very light, I was able to get over several lanes of traffic and exit the freeway and coast to a stop. If traffic had been heavy or backed up, we surely would have been involved in a serious accident. Upon shutdown and re-start, the check engine light remained on, however, the brakes began working again.
On 3/7/22 I dropped the vehicle off at the dealer. This time Enterprise Rental Car had only one vehicle available, a two door Dodge Challenger GT. Enterprise stated that when something bigger came in I could trade the Challenger in for it. We drove the Challenger for a few days, however, it was just too small for our family and on 3/11/22 we contacted Enterprise and they were able to give us a Chrysler Pacifica minivan.
As of this post, today, 6/8/22, we still do not have our GW back. The dealer and the Concierge reach out occasionally and tell us that they have ordered parts, or that parts are in or that they discovered a new problem. It has now been over three consecutive months without our GW. No one at the Concierge Service has offered to make a car payment and we are driving a 50K minivan instead of a 100K luxury vehicle. While our first Wagoneer Concierge was receptive and helpful, she quit and our new Concierge is pretty much worthless, generally just repeating whatever the Dealer Service Department tells them. I really believe that they have no clue what triggered the brake failure and my wife is terrified of driving the vehicle. Additionally, looking at the GW app on my phone, it appears they have also driven the GW at least 900-1000 miles (I do not have the exact mileage when we dropped it off on 3/7, however, when it was picked up on 2/25 it only had 1348 miles on it and it now has 2778 miles on it)
Backtracking slightly to late April, we did file Lemon Law paperwork via an attorney with Jeep/Chrysler/Mopar/Stellantis and on 6/6/22 they responded and offered us $6000.00 for our troubles. For a luxury car and a company with aspirations of competing with Lincoln and Cadillac I feel this settlement is woefully unacceptable and it this point would like to see them buy the car back.
Sorry for the rant, my wife and I are just unbelievably frustrated with the whole ownership experience at this point!
