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My wife and I accepted delivery of a GW Obsidian Series on 1/29/2022. We loved the styling and luxury of the GW and were initially very happy with the purchase.

On 2/23/2022, less than one month into ownership, my wife was traveling on a residential street when she hit a medium sized pot hole. The vehicle immediately lit up several warning lights (ABS, traction control, etc.) as well as the check engine light. Upon pressing the brakes, my wife quickly realized that there were no brakes, the pedal travelled to the floor. Luckily traffic was very light and she was able to coast through a round-about into a school parking lot and get the vehicle stopped. She immediately shut down and re-started the car. While the check engine light remained on, she did have brakes again. We immediately scheduled to have the car brought to the dealer via the Concierge Service. Upon arrival at the dealer, it appears no one had notified the dealer she was on her way. We eventually got the car into service. As the local Enterprise Rental Car (apparently our dealer has a relationship with them to provide loaner vehicles) had no cars available, we were give a Wagoneer off the sales floor. The dealer had the vehicle from 2/23-2/25. They checked several codes, did an update and replaced the battery.

On 3/5/22 my wife and I were traveling on the interstate and I hit a medium sized pothole while traveling at approximately 65 mph. Immediately the car triggered multiple warning lights, the check engine light and again the brake pedal travelled to the floor. Imagine piloting a 6000 pound plus vehicle down I-25 in Denver and having zero brakes. Thankfully traffic was very light, I was able to get over several lanes of traffic and exit the freeway and coast to a stop. If traffic had been heavy or backed up, we surely would have been involved in a serious accident. Upon shutdown and re-start, the check engine light remained on, however, the brakes began working again.

On 3/7/22 I dropped the vehicle off at the dealer. This time Enterprise Rental Car had only one vehicle available, a two door Dodge Challenger GT. Enterprise stated that when something bigger came in I could trade the Challenger in for it. We drove the Challenger for a few days, however, it was just too small for our family and on 3/11/22 we contacted Enterprise and they were able to give us a Chrysler Pacifica minivan.

As of this post, today, 6/8/22, we still do not have our GW back. The dealer and the Concierge reach out occasionally and tell us that they have ordered parts, or that parts are in or that they discovered a new problem. It has now been over three consecutive months without our GW. No one at the Concierge Service has offered to make a car payment and we are driving a 50K minivan instead of a 100K luxury vehicle. While our first Wagoneer Concierge was receptive and helpful, she quit and our new Concierge is pretty much worthless, generally just repeating whatever the Dealer Service Department tells them. I really believe that they have no clue what triggered the brake failure and my wife is terrified of driving the vehicle. Additionally, looking at the GW app on my phone, it appears they have also driven the GW at least 900-1000 miles (I do not have the exact mileage when we dropped it off on 3/7, however, when it was picked up on 2/25 it only had 1348 miles on it and it now has 2778 miles on it)

Backtracking slightly to late April, we did file Lemon Law paperwork via an attorney with Jeep/Chrysler/Mopar/Stellantis and on 6/6/22 they responded and offered us $6000.00 for our troubles. For a luxury car and a company with aspirations of competing with Lincoln and Cadillac I feel this settlement is woefully unacceptable and it this point would like to see them buy the car back.

Sorry for the rant, my wife and I are just unbelievably frustrated with the whole ownership experience at this point!
 

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2022 Grand Wagoneer series III
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I can’t imagine what your thinking. We absolutely love our GW and have almost 10k trouble free miles but if something happened and we had no brakes for one second, that would be the last time my butt would ever sit in any seat in the vehicle. Trade that SOB immediately!!! If you can afford a 100k plus vehicle you can afford to lose 5-10k on a trade that might save your life.
 

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Very similar experience
Thursday July 7th looked at and made purchase arrangements on a WIII. Picked it up on Monday the 11th. There was a screen issue that I was told would reset itself and go away in a couple of hours. Drove the car home apx 45 miles and the a Dr visit the next day. The screen never cleared itself and on the way to the Dr‘s office the seat belt started beeping and never quit. The dealer was called and made arrangements for a loaner to be dropped of and our car picked up. A module was replaced and I’m told the screen is now clean, the seatbelt was replaced but is still beeping and now the dealership is waiting for a rear hatch lock that was never installed and I’m told that will clear up the seat belt beeping !!
I really don’t feel good about this vehicle that I’ve owned for two weeks and have had possession of for one and one half days
 

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Very similar experience
Thursday July 7th looked at and made purchase arrangements on a WIII. Picked it up on Monday the 11th. There was a screen issue that I was told would reset itself and go away in a couple of hours. Drove the car home apx 45 miles and the a Dr visit the next day. The screen never cleared itself and on the way to the Dr‘s office the seat belt started beeping and never quit. The dealer was called and made arrangements for a loaner to be dropped of and our car picked up. A module was replaced and I’m told the screen is now clean, the seatbelt was replaced but is still beeping and now the dealership is waiting for a rear hatch lock that was never installed and I’m told that will clear up the seat belt beeping !!
I really don’t feel good about this vehicle that I’ve owned for two weeks and have had possession of for one and one half days
This is certainly not the ownership experience we want for you. Please send our team a private message with more details and we can assist you.

Kate
Wagoneer Client Services
 

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I have had a similar experience, I bought my Wagoneer series I on July 2nd. My family is a JEEP family, we have all owned Wranglers for years. Since getting this Wagoneer, I have never gotten carplay to work correctly even after doing all the forum suggestions. We were driving from NC to GA last weekend when we had a series of service warnings on our lane departure and other systems. I then got an email via the app stating I needed to have a service done because of an airbag issue. I took it in as soon as we got back from GA to find out the module that controls abs and other major systems in the W was having a catastrophic issue. Nice to find out we were on a very long trip with our family in a brand new SUV having a catastrophic issue. It will take 5 days to get the part to do the repair. I have a luxury SUV less than 2 months old that has had a major failure of it's systems. How on earth do you feel safe driving it after that.
 

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I have had a similar experience, I bought my Wagoneer series I on July 2nd. My family is a JEEP family, we have all owned Wranglers for years. Since getting this Wagoneer, I have never gotten carplay to work correctly even after doing all the forum suggestions. We were driving from NC to GA last weekend when we had a series of service warnings on our lane departure and other systems. I then got an email via the app stating I needed to have a service done because of an airbag issue. I took it in as soon as we got back from GA to find out the module that controls abs and other major systems in the W was having a catastrophic issue. Nice to find out we were on a very long trip with our family in a brand new SUV having a catastrophic issue. It will take 5 days to get the part to do the repair. I have a luxury SUV less than 2 months old that has had a major failure of it's systems. How on earth do you feel safe driving it after that.
We regret to hear of your experience, kimlewis0202

Please feel welcome to send our team a private message for further assistance with your concerns and we'll be happy to assist!

Steph
Wagoneer Client Services
 
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