[NickR]

I picked up my Grand Wagoneer Series III 2 weeks ago, and yesterday it wouldn't start. Battery voltage was at 10.1v. I put my charger on the batter and my charger was acting funny. The needle was bouncing, so I jumped it instead and watched the meter climb to 14.5v. I drove it for a bit, parked in the drive way and with the engine off and the vehicle in "run", I adjusted a bunch of settings. I assumed that having the fobs near the vehicle (always parked in the attached garage) was activating the lights and running boards and that may be draining the battery. I shut all this stuff off. Then I tried to start the truck and it was dead again. I jumped it, let it run for a bit, shut it off and successfully started the vehicle. This time I got an error message stating that the air suspension needs to be serviced.

The Uconnect in my truck has been IMO poor. It lags. It's confusing. Weird little features only work when they want to. I am not a fan.

The phone app will lock the doors, and remote start the vehicle. However the vehicle health report, mileage, location, etc, do not update in the app.

My drive train clunks when I turn right from a stop.

I thought the key fobs would be tied to a specific profile like my Durango Citadel was. It doesn't appear to be so.

I set the mirrors to auto fold in after you shut the vehicle off. The mirrors do not auto fold out after you put the vehicle in drive.

The passenger side running board has stayed down a few times.

Sometimes when I approach the truck the lights come on and the running boards descend. Other times they do not and I don't understand why. I have tested different scenarios and I can't get the operation to repeat consistently.

There are lots of high points to this vehicle. The design and features are pretty amazing. If I wasn't having these problems I would be very happy.

Now we will see how jeep handles this. I have owned a few higher end vehicles be for this one. I had a Durango CItadel with every option. It wasn't cheap and it was sold to pitched to me as a high end luxury vehicle. When it had issues they treated the situation the same as they would have with a Compass. Now, in the rare event there is an issue with a Merecedes they are overly accommodating when resolving the issue. They come pickup the vehicle and leave you with a loaner of the same quality. I hope this Wagoneer program from Jeep is a little more like Mercedes. After all I paid Mercedes money for this vehicle.

 

[SJ90]

Hey @NickR, has Jeep said anything yet on how servicing your Wagoneer will be handled? When are you expecting them to take it in? Add it to The Reservation Tracking List for Wagoneer and Grand...

 

[NickR]

I called the Wagoneer service hotline this morning after posting. After walking me though a few diagnostic steps, they located a Wagoneer certified dealer for me. Interesting point, a dealer does not have to be certified to sell Wagoneer. If you are looking to buy a Wagoneer it may make sense to purchase from a certified dealer. From what I understand the certified dealer has a Wagoneer certified tech on staff and has a dealer agreement that commits them to ten different service aspects. I can't remember all of them, but one is a comparable loaner during service or maintenance.

There was only one certified dealer near me. They contacted that dealer for me. The dealer offered a Grand Cherokee as a loaner since they do not have any Grand Wagoneers on the lot. A tow truck just pulled away with my Grand Wagoneer five minutes ago.

The Wagoneer specialist assigned to my case was polite, courteous, and diligent. The tow truck was here 30 minutes after I called the hotline. I have no issue with the Wagoneer service thus far.

 

[steven]

You have went thru same the things that i have, fyi after the 6th time in 500 miles that mine had to be towed the Wagoneer specialists turn into real lets just say bad people and could really care less if your vehicle is fixed or not, my GWIII has been parked waiting to trade (800miles on it) it when the Escalade v series come in i cant trust it to start especially if my wife is driving i dont want her to be stranded someplace big 125k mistake on my part i guess. The GW has some really great selling points and i love the seats ect. but so far i just get to sit in them waiting for a tow truck!

 

[NickR]

Update: They picked up the truck. Diagnosed the issue as a bad battery. It was replaced. Then they held on to the vehicle for two nights so they could monitor the battery. They wanted to see if there was drain while the vehicle was off. They also stated that the other problems were related to the low voltage codes. They delivered the truck clean with a full tank of gas. I went on vacation shortly after getting the truck back. So I haven't had time to test all of the features. I did leave it sitting for a week at the airport while I was gone. It started with no issues after I returned. I did buy a junper pack just in case. That shouldn't be necessary when you spend 6 figures on a truck.

 

[GeeWagon83]

Update: They picked up the truck. Diagnosed the issue as a bad battery. It was replaced. Then they held on to the vehicle for two nights so they could monitor the battery. They wanted to see if there was drain while the vehicle was off. They also stated that the other problems were related to the low voltage codes. They delivered the truck clean with a full tank of gas. I went on vacation shortly after getting the truck back. So I haven't had time to test all of the features. I did leave it sitting for a week at the airport while I was gone. It started with no issues after I returned. I did buy a junper pack just in case. That shouldn't be necessary when you spend 6 figures on a truck.

@NickR, any issues with your Grand Wagoneer or new battery since it was replaced? I have had my battery replaced twice in my two weeks of ownership so far and the service department (non-Wagoneer certified) keeps telling me that MOPAR/FCA is sending them "bad batteries".