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Discussion Starter · #1 ·
The Jeep dealer we generally work with has said they aren’t going to put the money out to become a certified dealer. Is there any way to search for dealers that are or will be certified?

i did a google search and only found one in Fremont….that’s a bit of a haul from Florida….
 

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Is there a link which describes the requirements and benefits of being a Certified Wagoneer Dealer?
I don't know about the requirements but from Jeep's website it seems like dealers will have a separate Wagoneer/Grand Wagoneer showroom with specific staff to deal with customers.


VIP Treatment at the Dealership
Our customers have high expectations, and our Certified Wagoneer Ambassadors are ready to exceed them. Each Ambassador has completed over 90 hours of dedicated Wagoneer and Grand Wagoneer training to offer you specialized knowledge and solutions, helping build a long-lasting relationship.

• Customer First Award for Excellence by J.D. Power, ensuring our Certified Wagoneer Dealers adhere to the highest standards of customer service.

• One-on-one appointments with a Certified Wagoneer Ambassador to help guide you through the sales and service process.

• Fully digital display areas outfitted with tablet technology to help you choose the right Wagoneer model.

• Upgraded lounge areas with complimentary Wi-Fi, charging stations, snacks and beverages to keep you comfortable.


They say the Grand Wagoneer and Wagoneer customer will be given the VIP treatment like never before. They point to things like the separate showroom and service area, the VIP helpline available for length of ownership, that only Wagoneer Certified Dealers will sell the trucks, and those are exclusively dealers who earn a Customer First award for excellence by J.D. Power.

Christian Meunier, Jeep brand chief executive officer, told Autoweek that the company is trying to get more dealers to agree to a dedicated showroom for the two SUVs and that so far dealers are showing great interest. He said Jeep research shows that when dealers build separate facilities, they sell more cars, customers have a lot more satisfaction with their experience, and the dealers are making a lot more money.

Jeep officials also point out that the brand is making “10 Customer Promises” to every Wagoneer and Grand Wagoneer owner, including staffing dealers with Certified Wagoneer Ambassadors who have taken more than 90 hours of training and passed certification exams and thus “really understand the brand, the products, full feature sets, and use cases.” Another promise is Jeep offering a remote showroom, test drives and delivery for sales and vehicle pickup/delivery for service, a free service loaner, and 24/7 customer support.
 

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Being a Certified Dealer as a prerequisite for being able to sell Wagoneers and Grand Wagoneers seems like the way to go for me otherwise they won't make that investment. As the new owner of a Genesis GV80 which is an outstanding SUV, the failure of Hyundai to force dealerships to build stand alone Genesis dealerships with trained staff may be their downfall. Hyundai dealers and salespeople basically got Genesis added to their product line and for the most part, they don't have a clue about the vehicle or how buyers of premium vehicles expect to be treated. The Genesis owners blogs are full of horror stories from Genesis owners about treatment at Hyundai dealerships.
 

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The whole rollout of the Wagoneer has been handled poorly, often leaving the customers having more information (from sites like this) than the dealers. The Wagoneer consigliere is also unable to answer most questions. They haven't figured out either the premium buying experience, and I worry that service will be the same way.
 

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Discussion Starter · #7 ·
Re: GWs and Ws only being sold by certified dealers: I find that confusing as well. My usual dealership assures me they have 5 on order, yet has said repeatedly they aren’t doing to do the dedicated showroom.

In the last 15 years I’ve bought 9 cars from this dealer. When we went back in November to order a 392, we found out the dealership had been sold, all our salesmen/finance guys had left or been asked to go, yet they were keeping the name of the old owner instead of changing. I find it all very weird. The new salesman is nice enough and says he was trained and/or knew all our “old guys.” I think he tells us as much as he knows, but it’s clear management isn’t really telling them much. Hoping this isn’t the new Jeep way.
 

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Discussion Starter · #8 ·
I contacted Jeep and asked if they could identify dealers that we’re doing the Wagoneer experience. The agent said they could give me a list of dealers in the area that I could call, but that she did not have a specific list.

I‘m sure a list exists. It’s a little frustrating they aren’t giving more information and essentially telling me to go look in the phone book and start calling (yes, I’m old enough to remember phone books. Lol).
 
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