We're very sorry to hear you're running into some concerns here and we'd be happy to help. Send a private message when you're able and we can dig in.I didn't mean it to sound depressing.
I like my current Ram dealership. My previous Ram dealership was not so nice. When purchasing my Promaster my wife saw the silver metallic paint had a major defect like a swirly vortex in the sun. They told my wife she doesn't know what she was talking about because she's a woman and that it was too late because we bought the car. She should also stay quiet when men were talking. I told them to F off and we did not take delivery so stop lying. Those guys were some real ass-hats. Their ignorance has cost them a customer for life.
Then we come to my current dealership. On my second trip, the service guy had already memorized my name and knew my service preferences. Won't sell me cabin filters or wipers unless I ask for them. He also advises me when to stop by so he can have a loaner ready for me and I don't have to wait around wasting time. My sales guy is quick to greet me by name and offers to bring a bottle of water whenever he sees me around. Nice guys, but also down-to-earth people who don't like to jerk me around. This is why we put a deposit on the Wagoneer L almost a year prior, long before it was available for order. They had to call corporate to even get approx specs and approx pricing to take our order.
What sucks is when corporate can't make things right and take care of a 4-time new vehicle buyer, soon-to-be 6-time new vehicle buyer (was planning on placing an order for another Promaster when we picked up the Wagoneer L). Also, after joining this site it has become apparent to me this is not an isolated issue. Looks like alot of people were/is complaining of wheel shakes and seat vibrations. The seat vibration is what I have too... transmitted from the rear right wheel vibration.
As for lemon law, since the dealership has kept my vehicle for over 30 days straight looks like I have a case, according to the state.
I've let this simmer for a few days and I think I will call corporate back and present my case to them again. Maybe things will be different. Don't know if maybe I'm talking to the wrong person or someone not high enough in the chain to make a difference.
Do you know which wheel/tire is the trouble? Try rotating the tires at a good tire shop and see if the vibration moves or goes away! if you identify the wheel, drop the spare wheel in there and drive it for a day or two. If the vibration goes away, you have a bad wheel so you can just buy a new set of wheels or just replace that one and it is much cheaper than losing $10K on the car. If you can resolve the vibration issue, you can walk away from the 2023 LS3 you have on order because even if the one you have now was perfect, the dealer will still kill you with a trade-in value for it.In June 2022, I ordered a Wagoneer L S3 4x4. We were told we should expect it around Sept. October comes around but no word about production yet. On Halloween, we went to the dealer and purchased a Wagoneer S2 they had in stock because we had family coming in from out of state for the holidays. Shortly after I have dead battery issues. Car had about 400 miles. The dealer says its because I left a device plugged in. They ran a software update to fix it. You cannot leave an OBD powered dash cam, it kills the batteries also. It's been a few weeks and we finally take the car on the highway, only been on surface streets up until now. The first time we get up to speed it feels like the rear wheel is shaking. The next day I take it to the dealer and they balance the tires and send me on my way. A week later when we get on the highway the shake is still there. Starts at 82 and gets gradually worse until 87. I take it in, they road-force balance the tire. I take it for a shakedown right away when I leave the dealership... no good. I let the service guy know. They send me to a different shop in case their road-force machine was out of alignment. Still no good. I leave my car at the shop for a thorough inspection. They send me out in a loaner Wagoneer series 2. The loaner drives perfectly so I know it's just mine that is broken. They call me back to test drive the car some time later, but the shake is still there. I am told they retorqued all the nuts and bolts. Still no good. A few weeks later they have put on new Pirelli's, no go on that one either. So by now, a couple of months have passed. It has 1500 miles on the odometer and we have made 5 car payments. I went to the dealership to discuss them buying the car back because this one isn't going to work for us. I also received an update from Jeep saying my Series 3 L was going into production. The dealership contacted corporate and now corporate is saying there is nothing wrong with the car. They say that vibration is within spec. They apparently used a vibration-sensing machine and is fine. I tell them it is not fine because I drove a loaner that was fine, and mine is not fine. My wife said she will not get in the wagoneer with our 2 babies because in her mind if they couldn't fix it by now it must be something extensive. She no longer feels safe for us to drive another mile in that car.
Corporate said they will give me 5k compensation and EP pricing for another vehicle purchase. So I did the math... looks like I out a lot of money since this series 2 has depreciated so much sitting in the dealer shop. Also, the 5K compensation doesn't even get us back to pay off the loan because it has lost 10k more in value. I don't feel I should have to endure the loss when I was sold a bad car that I was not able to use.
I went to the dealer and spoke to my sales guy. Filled him in on what corporate said. Looks like his manager wants to buy back at 54k. KBB and NADA says i should be around 60k. I paid 72k for the car. I told him I want to be able to walk away from the series 2 like it never happened. And I will pick up my series 3. I've owned 2 RAM 1500's and a Promaster since 2017. I don't keep my car past 100k miles. If they come at me at 54k... maybe I should be walking away from the brand altogether.
I need some advice. Should I get a lemon lawyer? This step would most likely burn a bridge with my dealership. I would most likely not be moving forward with my Series 3 purchase as I won't be able to buy another car until the old one is settled.
Thats been done already. Rotation, and balance. Roadforce balance at 2 different shops. They have even swapped rims and tires. They put on Pirelli's. So the shop has removed any doubt the problem is from the rims or tires.Do you know which wheel/tire is the trouble? Try rotating the tires at a good tire shop and see if the vibration moves or goes away! if you identify the wheel, drop the spare wheel in there and drive it for a day or two. If the vibration goes away, you have a bad wheel so you can just buy a new set of wheels or just replace that one and it is much cheaper than losing $10K on the car. If you can resolve the vibration issue, you can walk away from the 2023 LS3 you have on order because even if the one you have now was perfect, the dealer will still kill you with a trade-in value for it.
If anyone knows a good lawyer that works Lemon laws, please PM me. Thanks.So I was going over my records, turns out I have been without my vehicle for 117 days so far... and counting. Dealership has said they are not making progress with the vehicle. But customer service says the vehicle is fine. I don't know how not making any progress is considered fine. Looks like I gotta lawyer up.
You don’t need a lawyer unless they deny your lemon claim. There is a process you do have to go through. Do the search for your state and you should find a lot of information. It is set up for consumers to be able to do without cost. We have sent our documents in to lemon and have not heard back yet. They have 20 days to respond once they receive the certified mail. I’ll try to update.If anyone knows a good lawyer that works Lemon laws, please PM me. Thanks.
Thank you @Lizbeverly06 , I started the lemon claim filing process with the Texas DMV. Looks like I had to send a certified letter and wait 30 days so I sent one out yesterday. Also filed a case with NCDS, it was on the jeep website so I don't know if its any good. I read some reviews saying it is a 3rd party mediator but they don't have any power to enforce their decisions. If both of these fail I will look for a lawyer. I was hoping someone on here might have made a recommendation on that lawyer part but it seems this forum is a quiet bunch.You don’t need a lawyer unless they deny your lemon claim. There is a process you do have to go through. Do the search for your state and you should find a lot of information. It is set up for consumers to be able to do without cost. We have sent our documents in to lemon and have not heard back yet. They have 20 days to respond once they receive the certified mail. I’ll try to update.
I agree. We will be purchasing two vehicles when we finish this ordeal. But I can’t accept a trade in value on a vehicle that never worked right in the first place. It’s the principle.I completely see what you are saying. Another dealership may want to pay more to earn a customer, especially one that is purchasing 2 vehicles. I have already considered it. My point was that I have a vehicle that has lost about 15k in value while sitting at the dealership for repairs which I don't feel I should take on the burden. I am stuck on the principle.
Have you had a loaner?!? Ours was there for 2 months and we said to Lemon it after the 30 days. They told us they can’t until they have the service records. We didn’t have the car back, so we couldn’t get the service records. Then, when we finally got it back, they cut Nov 28-Dec 15 off of the records. In other words, it sat in the parking lot for a few weeks and THEN they decided to look at it and put it in their system. We got it back Jan 6 btw. No loaner the entire time. No matter what, it should not happen with a brand new car, especially at this price point.Sounds like it is common practice from Stellantis the way I was treated. The offer was a joke and it didn't seem they wanted to do anything to keep a loyal customer. The "customer retention" dept is doing anything but.
I do have a GWL s3 on order, think it's like 95k. That is a lot of money by any measure, and a new Promaster is another 60k. I would rather have a Sprinter, but the Ram dealership guys are good to deal with. That is why I wanted the manufacturer to handle this amicably. Unfortunately, they don't seem to care about customer loyalty.
This is what it says on the Texas DMV website.
The manufacturer must buy back the vehicle for the purchase price (including taxes, title, and license fee) minus an amount charged for vehicle use. This does not include any interest paid on the vehicle.
The Texas rules sound fair and I can live with that.
Anyways, it has been sitting at the dealership for 4 months straight and still counting. If this is not a lemon law case, I really don't know what is.
Sounds like it is common practice from Stellantis the way I was treated. The offer was a joke and it didn't seem they wanted to do anything to keep a loyal customer. The "customer retention" dept is doing anything but.
I do have a GWL s3 on order, think it's like 95k. That is a lot of money by any measure, and a new Promaster is another 60k. I would rather have a Sprinter, but the Ram dealership guys are good to deal with. That is why I wanted the manufacturer to handle this amicably. Unfortunately, they don't seem to care about customer loyalty.
This is what it says on the Texas DMV website.
The manufacturer must buy back the vehicle for the purchase price (including taxes, title, and license fee) minus an amount charged for vehicle use. This does not include any interest paid on the vehicle.
The Texas rules sound fair and I can live with that.
Anyways, it has been sitting at the dealership for 4 months straight and still counting. If this is not a lemon law case, I really don't know what is.
