[Pioneer52]

NOTE: If the EPS module is not reset, this may cause the Electronic Vehicle Information Center (EVIC) to display a ‘Service Active Lane Management’ (ALM) message.

NOTE: Please select “Align specific ECU” option and perform proxy alignment for the EPS module , regardless of wiTECH screen is showing no ECU to align at this time.**

NOTE: If the EPS module is not reset, this may cause the EVIC to display a service the ALM (Active Lane Management) message.

In other words, follow the instructions in detail

Dealer tech performed reset in dedicated sequence as outlined in Star Case 231900001 and voilà, the ALM works again. Thanks for your input

 

[SDGrandWagoneer]

I love the car, the dealer network is just terrible and not equipped to handle 100k plus customers who are used to actually being taken care of when something goes wrong. That's my biggest gripe. Now because the dealer is inept I have to spend another day dealing with them to fix it. Terrible!

Exactly this time a thousand! The GW is back in the shop. The dealer near me, after refusing to service the vehicle because I didn’t buy it there, finally made me an appointment 6 weeks out because Wagoneer client services got involved. Then, I show up and they pretend I didn’t have an appointment, notwithstanding confirmations I was able to produce.

They take over a week to even look at my vehicle. I have an enterprise rental (old Armada) that’s $150 a day (Wagoneer promises to reimburse). Then, the dealer reaches out to tell me nothing is wrong, despite having experienced an incredibly persistent loud engine whine. They also wanted me to pay $90 to reprogram my key - it’s a $100k vehicle that is 3 months old! I told them I am filing complaints with the licensing agency and how Wagoneer have their regional manager involved. Now they are looking at it again.

More than anything I want out of the car. I really like it, but the service experience absolutely kills the experience. It’s infuriating.

 

[Krampus Wagon]

Exactly this time a thousand! The GW is back in the shop. The dealer near me, after refusing to service the vehicle because I didn’t buy it there, finally made me an appointment 6 weeks out because Wagoneer client services got involved. Then, I show up and they pretend I didn’t have an appointment, notwithstanding confirmations I was able to produce.

They take over a week to even look at my vehicle. I have an enterprise rental (old Armada) that’s $150 a day (Wagoneer promises to reimburse). Then, the dealer reaches out to tell me nothing is wrong, despite having experienced an incredibly persistent loud engine whine. They also wanted me to pay $90 to reprogram my key - it’s a $100k vehicle that is 3 months old! I told them I am filing complaints with the licensing agency and how Wagoneer have their regional manager involved. Now they are looking at it again.

More than anything I want out of the car. I really like it, but the service experience absolutely kills the experience. It’s infuriating.

It really does. If you've ever had a car serviced at Lexus, MB, or BMW this experience is a total joke. I've had problems with cars before, but never the service end of it.