I'm super happy with mine so far. A few thousand on the clock. Grand Wagoneer series 1.
2 weeks ago we took it in for a distorted windshield, dim passenger screen and seat heater bug...
Apparently they tried updating the software to fix the bug and told us there was a known issue with the 4wd system. The update wouldn't take and they are replacing the transfer case control module.
If anyone has the distorted windshield (lots do) they are backordered with several weeks ETA.
My gripe was with the dealer and the person who was in charge of our vehicle found himself unemployed.
I'm just letting client services bird dog the dealer and am grateful that I don't have to.
Aside from the eyesore red grand cherokee L loaner (not my favorite color) the entire experience has been rather pleasant.
Rule #1 with vehicle repairs...
Keep your expectations VERY low. This way you won't be disappointed.
I was a dealer technician in my early 20's. These guys don't make an hourly wage... they "flag" time. For instance, any given operation is assigned a length of time. Example, a windshield wiper replacement would be 1/10 of an hour.
In this scheme there were 2 different rate books... the first is "Warranty pay", this was the least amount of "flag time" and hated by the techs. The second was "customer pay" and of course had more generous "flag time".
With all warranty work the technician is motivated to rush through and get it out as fast as possible or else he loses money or "time".
We would literally fight over "customer pay" vehicles. Perhaps things have changed in the 20 odd years since I left. Somehow I doubt it...
These technicians are typically over booked and in some instances poorly paid. I will say that this profession requires a very high level of physical and mental dexterity. In my professional career I can say that this experience has paid dividends.
So if you are frustrated, sit back and relax. In fact bring the technician a six pack and thank him. He has one of the most thankless jobs.
Or lemon law that vehicle and be on your way. Quick tip on this... lawyers never speak openly about their case, neither should you. And for God sakes keep it off social media until the case is closed.
Still love my GW, even if I can only see it when I drive by the dealer...